Effective date: 08 August 2025
This Privacy Policy explains how NumanRKI Services (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website or purchase our PHP scripts, custom CMS, WordPress plugins/themes, bug-fix services, and custom orders.
We operate from Pakistan and handle data in line with applicable Pakistani laws and good industry practices.
What we collect
Account & Order Info
Name, email, phone/WhatsApp, billing details, product(s) purchased, invoices.
Payment Info
Payments are processed securely by our payment providers (e.g., Bank Alfalah Payment Gateway, Stripe, PayPal). We do not store full card numbers or CVV codes on our servers.
Technical Data
IP address, device/browser type, pages viewed, referring URLs, and basic analytics/cookies.
Support Data
Any files, error logs, or screenshots you send us while requesting help.
Why we collect it (how we use your data)
- To create your account, process orders, and deliver downloads/services
- To verify and settle payments, handle invoices, and prevent fraud
- To provide product updates, license validation, and support replies
- To improve our products, documentation, and website performance
- To send essential service messages (e.g., order confirmations, security notices)
We do not sell your personal data.
Legal bases we rely on
- Contract: to deliver the product/service you purchased
- Legitimate Interests: to secure our site, prevent fraud, and improve products
- Consent: for optional marketing emails or non-essential cookies
- Legal Obligation: for tax and accounting records
Cookies & analytics
We use:
- Essential cookies: login, cart, checkout, downloads
- Analytics cookies (optional): to understand site usage
You can disable non-essential cookies in your browser. Some features may not work without essential cookies.
Who we share data with (service providers)
We share data only with trusted third parties that help run our business, such as:
- Payment processors/gateways (for transaction processing and anti-fraud)
- Hosting and security providers (to host the site and keep it secure)
- Email and helpdesk tools (to send order emails and support replies)
These providers are required to protect your data and use it only for the intended purpose.
Data location & transfers
Some providers may process data outside Pakistan. Where that happens, we take reasonable steps to ensure your information remains protected (contractual safeguards and provider audits where possible).
Retention
- Orders & invoices: kept as long as necessary for tax/accounting and license validation
- Support tickets/emails: kept as long as needed to assist you and for our records
- Analytics data: kept for a limited period and then aggregated or deleted
When data is no longer needed, we securely delete or anonymize it.
Your rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data (where legally allowable)
- Object to or restrict certain processing
- Withdraw consent for marketing at any time
To exercise these rights, email dm@numanrki.com. We’ll respond within a reasonable time.
Marketing
We do not send marketing emails without your consent. You can unsubscribe anytime via the link in our emails or by writing to dm@numanrki.com.
Security
We use HTTPS, access controls, and reasonable administrative/technical safeguards. No method is 100% secure, but we work to protect your data from unauthorized access, alteration, or loss.
Children
Our site is intended for adults and business users. We do not knowingly collect data from children under 13. If you believe a child provided data, contact us and we’ll remove it.
Third-party links
Our site may link to third-party websites or documentation. Their privacy practices are not covered by this Policy—please review their policies separately.
Changes to this Policy
We may update this Policy from time to time. The “Effective date” above will change when we do. Significant changes may also be announced via email or a notice on our site.
Contact (Grievance/Privacy)
Email: dm@numanrki.com
Phone/WhatsApp: +92-308-8065-359
Business: NumanRKI Services
Location: Pakistan (remote)